General conditions

Price

Prices in this catalog are quoted in euro, net amounts, VAT included and guaranteed for the European Union.

Items covered by a guarantee are subject to the terms of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the item, justified by the accompanying document (invoice) which we ask you to keep carefully. Not covered: damage due to poor maintenance, non-observance of the operating instructions, or normal wear and tear.

Availability

Our commitment to delivery is void in case of failure or non-respect of the delays of supply of our own suppliers, and insofar as this unavailability is not attributable to BIOMINERALIS BY ATLANTIC. In case of unavailability of a product, we will inform you as soon as possible.

Payment terms

Payment methods: Paypal and credit card payments

Delivery and transport

The articles are sent by post within approximately 5 to 8 days, Biomineralis By Atlantic is not responsible for possible delays. A participation on your part is only requested once per order.

NOTE: BIOMINERALIS BY ATLANTIC does not deliver its parcels to a post office box and does not deliver any goods to customers who are minors or under guardianship, unless authorized in writing by their parents or guardian.

Return or exchange of goods

The items must be returned intact and complete in their original packaging (with the labels including their references), accompanied by the delivery note, within 7 days after receipt of your package. The shipping costs related to the return are at your expense. In the case of an exchange order, the shipping costs of your new order are offered to you.

Right of withdrawal or return

The customer who wishes to exercise the right of withdrawal or return must inform the company in writing within 14 calendar days from the date of receipt.
The articles must be returned intact and complete in their original packaging as it is a protective packaging (with the labels and their references), accompanied by the delivery note, within 7 days of receipt of your package.
The shipping costs related to the return, as well as the realization of the return, will be at your expense. Exchanges are not contemplated as only one product is sold.

Legal Warranty

Please check the condition of the delivered goods without delay to exclude obvious material and manufacturing defects as well as transport damage. In accordance with the law, you are obliged to inform us immediately of any defects or anomalies affecting the delivered goods so that we can rectify them.

Computing and Freedom

All personal data will be treated as confidential. The information necessary for the management of the order will be processed and communicated to associated companies as part of the management of the order.